Terms of service

These terms apply when you request a quotation or order 3D printing or 3D design from RoboticGen (Pvt) Ltd (“RoboticGen”, “we”). By sending a request you agree to them.

Quotations

• Asking for a quotation is free and does not commit you to an order.
• Any price the website shows is an estimate to guide you. We review every model and confirm the actual price with you on WhatsApp before anything is printed.
• The minimum order is Rs. 500 for the whole request.
• Our working hours are weekdays 12:00 PM to 6:00 PM and Saturdays 9:00 AM to 5:00 PM. During them we reply on WhatsApp within 15 minutes. Print time depends on the part, its settings and the quantity, so we confirm it with your price.

Payment

We start printing once you have accepted the confirmed price and paid it in full, by card or bank transfer.

Delivery and pickup

• Store pickup in Dehiwala-Mount Lavinia has no delivery charge.
• PickMe Flash delivery is available.
• Courier delivery is available anywhere in Sri Lanka. You pay the courier charge to the courier on delivery; it depends on your location and is usually around Rs. 500.

Your files and designs

• You keep ownership of the models you send. We use them only for your order, as described in our privacy policy.
• You confirm that you have the right to use and print the files you send, and that printing them does not break any law or anyone else’s rights.
• We may decline any request we are not able or willing to print.

3D design work

For 3D design, we agree the scope and the price with you on WhatsApp before we start. Printing a design you have approved follows the same terms as any other print.

Print results

• FDM printing builds parts in layers, so fine layer lines are normal and visible.
• Colour swatches on the website show the available colours; the filament colour can differ slightly.
• We print the model as you send it, at the size and settings agreed. Please check the dimensions in the preview before you submit.
• If something is wrong with your print, message us on WhatsApp with photos and we will review it with you.

Liability

You are responsible for deciding whether a printed part is suitable for its use. As far as the law allows, our liability for an order is limited to the amount you paid for it.

Changes and law

We may update these terms; the version on this page applies to new requests. These terms are governed by the laws of Sri Lanka.

Contact us

RoboticGen (Pvt) Ltd, No 7 2/1, Sri Mahabodhi Rd, Dehiwala-Mount Lavinia 10350, Sri Lanka.
Email hello@roboticgen.co · WhatsApp 076 799 8245.